| Update#2: Service resumed at 10:30 UTC. After the dissemination resumption, the FCI L1c and L2 data might have a transitory degraded quality (such as slight striping and slightly degraded radiometric accuracy in the IR12.3 and IR13.3 channels) that will be mitigated in the upcoming hours. |
Update #1:
Meteosat-12 FCI recovery activities are ongoing. It is planned to return the FCI instrument to observation mode tomorrow morning. At around 10.00 UTC, 24 July 2025, we should be able to indicate when dissemination of data is set to resume.Topic: Met-12 Instrument Anomaly
Date/Time Issued: July 24, 2025 1052Z
Product or Data Impacted: Met-12 FCI Level 1C Image data, Level 2 data, MTG Africa Data Service
Date/Time of Initial Impact: July 22, 2025 15:30:00 Z
Date/Time of Expected End: July 24, 2025 1030Z
Length of the Outage/Event: 29 hours
Details/Specifics: See Below:
| Message number: | 13393 |
| Message creation: | Wed Jul 23 16:37:28 UTC 2025 |
| Type: | Service Alert |
| Ann Nr: | 12374 |
| Rev: | 1 |
| Start Time: | 2025-07-22 15:30:00.0 |
| Satellites: | MET-12 |
| Subject: | Instrument-anomaly |
| Impact: | data-unavailable |
| Detail: | Meteosat-12 FCI recovery activities are ongoing. It is planned to return the FCI instrument to observation mode tomorrow morning. At around 10.00 UTC, 24 July 2025, we should be able to indicate when dissemination of data is set to resume. |
| Revision History: | [Original] Investigation is ongoing. |
| Status: | ongoing |
| Issue Time: | 2025-07-23 16:35:20.0 |
| Services: | 0° FCI Level 1c Image Data 0° FCI Level 2 Data MTG Africa Data Service |
| Name: | EUMETSAT |
| Address: | Eumetsat-Allee 1 D-64295 Darmstadt Germany |
| Telephone: | +49 6151 807 3660/3770 |
| Fax: | +49 6151 807 3790 |
| E-mail: | ops@eumetsat.int |
| Internet: | www.eumetsat.int |
This information has been provided by EUMETSAT, please visit the following link for the latest information https://user.eumetsat.int/uns-search-view or email OPS@eumetsat.int (Eumetsat Helpdesk) if you have questions or concerns.